EE says it has fixed a technical problem that affected internet services for customers.
The network said “some” customers had been affected, and the website Down Detector said it had received more than 1,000 reports of problems since shortly before 8am on Tuesday.
The issue appeared to be mainly affecting London, Birmingham, Bristol, Glasgow, Manchester, Hackney, Nottingham, Harrow, Hounslow and Leeds, according to Down Detector.
Update: We have now fixed the technical issue that affected mobile internet services for some of our customers this morning. All services are now being restored for our customers and should be back to normal soon.
— EE (@EE) February 27, 2018
An EE spokesman said: “We’ve fixed a technical issue that affected mobile internet services for some of our customers this morning.
“All services are now being restored for our customers and should be back to normal soon.
“If customers are still unable to connect, they can try turning their phone on and off again, or toggling flight mode on and off, and that should help restore data services.
“We’d like to thank our customers for their patience while we fixed this issue, and we apologise for any inconvenience.”
Imagine being the country’s biggest 4G network and your 4G service going down and you not notifying anyone. Imagine that @EE
— Andrew Hoyland (@andrew_hoyland) February 27, 2018
@MarcAllera appreciate you are a busy man, but the EE network is currently down, but any chance you can get someone from EE to post on here about the current EE 4G outage so your customers can actually find out what is going on?
— Brian Savin (@Crofton_Parker) February 27, 2018
EE customers reacted angrily to the outage, with many saying they had received no information from the network.
