Only 50 awards ‘for showing exceptional achievement through training and people development’ were given across the UK and Fairbairn was the only bank to receive one and the only British offshore island company.
The awards are linked to the government-sponsored UK Skills initiative.
The award was presented to Tracy Christian, section head of the bank’s customer services department by athletics world record holder Colin Jackson at the Lancaster Hotel in London.
Fairbairn has branches in Jersey – where 30 people are employed – and the Isle of Man, and the accolade was awarded in recognition of a five-year training initiative that the bank says has transformed its customer service centre.
Fairbairn says the programme has enabled it to exceed targets for reducing justified complaints, financial errors and account closures.
It adds that new accounts are being opened at almost twice the rate in 1999.