From David Ezekiel, director, Nitel.
I MUST take issue with Tim Ringsdore, of Jersey Telecom stating the following (JEP, 30 January): ‘We already provide a high-quality broadband service that reaches over 99% of homes and businesses and we are currently running a customer trial for 8MB service with a view to rolling these out Islandwide.’
The Jersey Telecom price is for the first year (£150 installation and £74.99 per month). A UK typical price for a much better service is £24 per month.
The poor quality is the real issue here – 1:1 contention in the UK which is suitable to run business applications such as VoIP and SIP.
Jersey Telecom is simply drip-feeding the broadband service and Jersey is seriously lagging behind the UK and the rest of Europe. Jersey Telecom’s 8MB service has a poor upload speed of only 0.512KB per second, which is not suitable to run business applications or VoIP reliably.
The JCRA have been aware of this for many years. The Jersey Telecom broadband service is like putting a light on in the living room and getting only a flicker.
This service is simply not good enough. Jersey Telecom has had all the resources from the £88 million generated by being the incumbent and dominant player. They still operate as a monopoly in the fixed line services and there is no number portability for any of the fixed line services here in Jersey.