From Isabel Jeune.
I JUST want to say that I agree with everything Nick Pitman said (JEP, 14 September) regarding customers in shops and also customer service.
I work in customer services and what used to be a pleasant job has now become a nightmare, and all because of the customers’ attitude towards shop workers.
I often wonder if these people watch programmes such as Airline, which shows the worst of its customers. This gives the impression that it is OK to verbally abuse people who are just doing their job. This is a form of bullying and staff should be able to just walk away, but they would probably lose their job if they did this.
Many awkward customers have children with them and what sort of an example are they setting by their bad behaviour? Is it any wonder children today have no respect for others and no manners either?
There was only one thing Mr Pitman neglected to mention and that is mobile phones. I think every store should have the right to display a sign advising that customers using mobile phones will be ignored. This is the height of rudeness yet it is becoming more prevalent today.